FAQ

PURCHASES & CUSTOMER ACCOUNTS

WHICH DESTINATIONS DOES L'ENFANT D'OR SHIP TO?
Currently, we are shipping to the following destinations: 

  • Australia
  • Canada
  • Denmark
  • Germany
  • Hong Kong
  • Indonesia
  • Ireland
  • Malaysia
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • Thailand
  • Turkey
  • U.K
  • U.S.A

WHAT TYPE OF PAYMENT METHODS ARE AVAILABLE?
We accept Paypal direct transfer and most major credit cards.

WHICH CREDIT CARDS ARE ACCEPTED?
We accept Visa, MasterCard, Discover and American Express. Please note that all orders will be paid for with the last credit card used for all pending orders.

CAN I CHOOSE TO VIEW PRODUCT PRICES IN THE CURRENCY OF MY CHOICE?
Yes, simply choose from one of the currencies in the drop down list to the top right of the website and the prices will be automatically converted into the currency of your choice. However, the order will be processed in USD, the standard currency of this website.

WHY SHOULD I CREATE AN ACCOUNT WITH L'ENFANT D'OR?
Creating an account with us makes your shopping experience easier as you will be able to call up your purchase history as well as other personal information without having to re-fill them every time for future purchases. For more information on our policy regarding personal information, please click here to be directed to our privacy policy page.

HOW CAN I CANCEL OR EDIT A PLACED ORDER?
An order cannot be cancelled or edited once it has been placed. Please double check before placing an order.

HOW DO I CHANGE MY BILLING ADDRESS OF MY ACCOUNT?
Once you have created an account with us, you will be able to log in to edit your addresses anytime you want. Simply log in, and click "view addresses" under "account details". 

AN ITEM ADDED TO MY SHOPPING BAG WAS SUDDENLY SOLD OUT AT CHECKOUT, CAN I STILL PURCHASE IT?
This probably means that the item has been sold out before you could place the order. Unfortunately, we cannot hold items for customers until they have placed the order. The availability of an item cannot be guaranteed even if they are in your shopping cart.

CAN I MAKE A PURCHASE AT A STORE?
At the moment, L'ENFANT D'OR is only operating on an online platform. 

 

MARKETING

I DON'T WANT TO RECEIVE MARKETING EMAILS ANYMORE, HOW CAN I STOP RECEIVING THEM?
When you place an order with us, it is by default that are you accept to receiving promotional emails sent by us. If you would like this to be disabled, please email us at customerservice@lenfantdor.com.

 

SHIPPING & HANDLING  

HOW LONG DOES DELIVERY USUALLY TAKE?
Please refer to our shipping & returns page here for delivery information.

WHAT ARE THE SHIPPING AND HANDLING COSTS?
Please refer to our shipping & returns page here for delivery information.

 

RETURNS & EXCHANGES

HOW DO I EXCHANGE AN ITEM PURCHASED ONLINE?
For information regarding exchanges, please visit our shipping & returns page here.

HOW DO I RETURN AN ITEM PURCHASED ONLINE?
For information regarding returns, please visit our shipping & returns page here.

 

GARMENT SIZES, COLOUR DIFFERENCE, & CARE INSTRUCTIONS

HOW DO I FIND OUT ABOUT THE CARE INSTRUCTIONS FOR AN ITEM I PURCHASED?
Every piece of item on this website will come with a set of particular care instructions, please look inside the garment for the attached washing label.

HOW DO I DECIDE WHICH SIZE TO PURCHASE?
Please note that our sizes are based on children with average measurements. For more accurate measurements of each item, please refer to the size guide link button provided in the details description. We also provide the model's measurements and the sizes that they wear for each specific design. We would suggest to size up when you are not sure which size would be most suitable.

WILL THE ACTUAL COLOUR OF THE ITEM THAT I'VE PURCHASED LOOK VERY DIFFERENT?
Due to photography purposes, strong lighting equipment is used to maximize detailed quality of the photos. This means that the colours are likely to be slightly more vivid than that of the actual item. Depending on the different screen resolution settings of every device used to view this website, slight colour deviation is normal.

 

SOLUTIONS NOT AVAILABLE ON OUR FAQ PAGE?
If you have other questions, please contact us at customerservice@lenfantdor.com. Please allow 1-2 days to receive a response.

Full Size Guide

Lovely Laces

 

Measurements for this design
Size (CM) 2-3 years 4-5 years 6-7 years
Shoulder Width 22 23 24
Armpit Width 10 10.5 11
Chest 29 30.5 32
Waist 30 31.5 33.5
Full Length 50 55.5 62.5
Hem Width 35 38 39.5

 

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Petite Belle

 

Measurements for this design
Size (CM) 2-3 years 4-5 years 6-7 years
Shoulder Width 22 23 24
Armpit Width 11 12 13
Chest 27.5 31 33
Waist 24.5 27 29.5
Full Length 50 55 62
Hem Width 39.5 44 46.5

 

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Angel's Bow

 

Measurements for this design
Size (CM) 2-3 years 4-5 years 6-7 years
Shoulder Width 24 25 26
Armpit Width 12 13 14
Chest 28 31 32.5
Waist 29.5 32 34.5
Full Length 48 53.5 61
Hem Width 36 38 40

 

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Ribbons Ribbons

 

Measurements for this design
Size (CM) 2-3 years 4-5 years 6-7 years
Shoulder Width 23.5 24.5 25.5
Armpit Width 12 13 14
Chest 29.5 31.5 33.5
Waist 28 30 32
Full Length 50 55 63
Hem Width 42 46.5 51

 

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The T-shirt Dress

Measurements for this design
Size (CM) 2-3 years 4-5 years 6-7 years
Shoulder Width 32 34 36
Armpit Width 14 16 18
Chest 34 36 38
Waist 34 36 38
Full Length 50 57 62
Hem Width 41 43.5 46

 

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Rompers

Measurements for Jasmine Romper
Size (CM) 9 months 12 months 18 months
Shoulder Width 19 20 21
Chest 25 27 29
Waist (relaxed) 23 24 26
Full Length (relaxed) 37 39 40
Measurements for Lilac Romper
Size (CM) 9 months 12 months 18 months
Shoulder Width 18 19 20
Chest (relaxed) 22 23 25
Waist (relaxed) 22 23 25
Full Length (relaxed) 36 38 39
Measurements for Elenora Romper
Size (CM) 9 months 12 months 18 months
Shoulder Width 19 20 21
Chest 25 27 29
Waist (relaxed) 23 24 26
Full Length (relaxed) 37 39 40